G.D.P.R – General Data Protection Regulation

Caton podiatry is a healthcare business providing private podiatry services to the general public on a fee paying basis.

What happens to my personal data when I contact you either on your website or social media page?

Anyone contacting Caton Podiatry through these methods will only have their data used for the purposes of your enquiry or to answer any questions you may have. Your details will only be registered and held on file if you become a registered patient with this practice.

What do I do with information you provide me with at your first appointment?

Podiatry is a medical treatment and requires both personal and medical information to be taken and stored. Medical records have to be completed accurately keeping in line with UK law and to fulfil the requirements of the HCPC the regulator of podiatry and chiropody. At your first appointment some personal details such as your name, address, date of birth, telephone number, email address and the name of your GP and medical practice details are required. Information such as where you heard about the practice may also be noted. This allows me to provide health services (podiatry) to my patients, to maintain my accounts and to promote my services.

We rely on several legal bases to collect, use and share your information including:

  • Where it is necessary for the purpose of the provision of health care as needed to provide our services, such as when I use your information to fulfil your podiatry assessment and treatment, or to provide customer support.
  • When you have provided your affirmative consent, which you may revoke at any time.
  • If necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Please Note: If you do not wish to give your consent, then it will not be possible to carry out any podiatry assessment or treatment.

Information held about patients may include:

  • personal information
  • family details
  • lifestyle/social information
  • physical and mental health information
  • ethnic origin
  • goods and services purchased from me
  • financial transactions

In order to provide you with appropriate podiatric services I am required to ask you about your health, lifestyle, medical history and medical conditions along with any medication you take. These questions have relevance to your feet and foot health and allow me to provide patients with the most appropriate and safest treatments.

Once you are registered with Caton Podiatry as a patient there is a legal requirement to keep your medical notes for a certain period of time after the last date you finish treatment. This can vary in length depending on your age and ability to consent, but this will be for a minimum of 8 years. Your details will be destroyed and removed from file after this period.

Who else might your information be shared with if necessary or required?

  • Your general practitioner or other health professional as part of your care.

  • Your parent if you are under 16 or welfare guardian/carer with your consent if you require additional support to attend an appointment.
  • Where it assists with the administration of the practice by providing you with an efficient service, and keeping you informed and updated with information regarding the practice.
  • When using your contact details to assist with the administration of your appointments/changes to scheduled appointments and/or reminders about appointment.
  •  Compliance with laws. I may collect, use, retain and share your information if I am legally required to.

You will also be given the opportunity to receive information about special offers or new services. Any information provided is confidential and will never be shared or sold to any third party for marketing purposes.

Your privacy is taken seriously, and all reasonable steps will be taken to ensure the protection of your data. Caton Podiatry is aiming to be fully digital by mid-2021 and any records that we hold on paper will be uploaded to our digital server and stored securely in line with the law. The paper copy will then be destroyed using confidential data disposal. Please note that your right to be forgotten cannot override the legal requirements to keep medical notes for the mandatory period.

Your Rights

You have several rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • You have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact details at the end of this document
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests
  • You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • If you wish to raise a concern about my use of your information (and without prejudice to any other rights you have), you have the right to do so with the information commissioner at www.ico.org.uk

You can request a copy of any data held on you by contacting Eloise Catonwho is responsible for your data and is registered with the ICO for Caton Podiatry.



If you need to request this document in a different format (Larger print, Braille or Verbalised) please contact me on the above details.